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Because customer experience is everything

Introducing the HubSpot Service Hub™

All the tools you need to

Delight customers at scale

Today’s customers expect more – a lot more. They want quick, personalised service available 24/7 across multiple channels. For customer service teams, it can be difficult to keep on top of their data and manage interactions spread across numerous sources. HubSpot Service Hub™ brings all your organisation’s customer service data and channels together in one powerful, easy-to-use platform. Scale your support through automation and self-service, and benefit from more time to focus on delighting, retaining and growing your customer base.

Help desk and ticket automation

Create a help desk that prioritises critical issues first and spend less time on data entry by adding routing and automation to tickets.

Knowledge base

Reduce your support requests by helping customers to help themselves. Answer frequently asked questions via a searchable library of help articles, videos and documentation.

Live chat

Connect with prospects when they’re actively engaging with your website, then route your chat to the salesperson that’s best placed to strengthen the relationship and close more deals.

Conversations inbox

Connect all your communications channels – email, live chat, Facebook Messenger and more – to one universal inbox where your whole team can manage and reply to conversations, with records kept in a single place.

HubSpot CRM

Gain the context you need to close deals by automatically tracking customer details and interactions with your business in a single database that can be accessed by your whole team.

Team management

Maintain maximum efficiency across your team. View and manage agent permissions, status and availability, and ensure every user has access to the right assets. Keep everything organised in one place.

Customer feedback surveys

Find out how your customers feel about your business by deploying NPS, CSAT, CES and custom surveys, and use the insights you gain to improve customer experience.

Custom objects

Store and customise all the data you need to support your customers. Create single-object, cross-object or custom funnel reports to monitor the health of your business.

Reporting dashboards

Surface actionable data that would improve customer service. Highlight top service requests through data-backed reports and assess team performance with enhanced dashboard capabilities.

The secret to great customer service

It’s not so secret.
It’s logic.

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    Scale support

    Expand your support team’s capacity through routing, automation and self-service.

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    Unify your business

    Improve collaboration across your organisation by uniting teams and channels.

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    Power proactive service

    Identify proactive opportunities to enhance your customers’ experience with your brand.

Grow your business through happier, more successful customers.

HubSpot Service Hub™

Delight your customers

HubSpot customers say the HubSpot Service Hub™ helps them deliver meaningful customer experiences at scale.

“I couldn't even imagine the situation without HubSpot anymore, especially for our service team, where they have ticketing … Our customer service reps can see all the information about the customer, so they’re not asking questions that have already been answered. As a result of that, we've been able to build stronger relationships with our customers.”

Aarne Töllinen | CCO and CMO, Stella

Turbocharge your results

The power
of together

Like us they’re powerful alone, but better together. The HubSpot Sales Hub™ integrates seamlessly with websites built on the HubSpot CMS Hub™, as well as HubSpot’s other powerful software tools.

HubSpot Sales
Hub™

Manage your customer contact records, gain deeper insights into prospects, automate repetitive tasks, and shorten your sales cycle by closing deals faster.

HubSpot Marketing Hub™

Attract and convert more leads with time-saving all-in-one marketing software that helps you create personalised content your prospects love, make it impossible for them to miss, and track return on investment.

HubSpot Operations Hub™

Re-align your teams, boost efficiency and become more adaptable with HubSpot’s unified operations toolset that connects apps, cleans customer data and automates business processes under a central CRM, empowering your people to deliver friction-free customer experiences.